Introduction to Conflict Management

Topics Covered in This Course:

In Section 1 of this course you will cover these topics:      Defining negotiation and its components   In Section 2 of this course you will cover these topics:      Personality      Conflict      Negotiation style   In Section 3 of this exam you will be evaluated on below listed topics:      Key negotiating temperaments      Communicating in negotiation      A note on cultural and gender differences      Interests and goals in negotiation   In Section 4 of this course you will cover these topics:      Understanding the importance of perception in negotiation      Effects of power in negotiation      Asserting yourself   In Section 5 of this course you will cover these topics:      Principles of persuasion      Rules of negotiation and common mistakes      The negotiation process and preparation      Alternative styles, strategies, and techniques of negotiation      Team negotiation      Negotiation in leadership and public relations      Third-party intervention      Using your personal negotiating power      Post-negotiation evaluation